We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return or exchange.
It is important to us that our customers are fully satisfied with their online purchases. This is why we make the exchange process very easy for you. In order to keep our customers happy, we offer 15 days of receipt; exchange policy for online purchases* Except for merchandise that is not eligible for returns or exchanges, as described below, if you receive your order and are not satisfied for any reason, you can exchange the product(s) to head office by mail for a exchange.
You can exchange the product(s) in COLOMBIA JEANS FB store for another size or item of equal value. Except as otherwise set forth herein, exchange of merchandise will be for a value equal to the sale price of the merchandise exchanged, including applicable taxes. Costumers are responsible for the cost of shipping the item back to Colombia Jeans Fashion Boutique and the cost for shipping the item back to you. If, however, we make a mistake on your order, we will reimburse you the cost of shipping your order back to us. This makes it fair to all concerned.
Only when the product has been finished in inventory, because the dispatched product has been an error by Colombia Jeans, that refunds will be credited to your original method of payment, unless returned will not be credited or reimbursed. Returns cannot be processed without original receipts. Returns will be issued upon inspection of the item once we receive it. Please allow 2-3 days for processing returns.
The following criteria must be met in order for an item to qualify for a merchandise exchange:
- The order was shipped within the last 15 days of receipt; (as evidenced by the Shipment Confirmation).
- The product is in the same condition as when you received it.
- The product is unworn.
- The product is unused.
- The product is unwashed.
- The product is undamaged.
- The product is in its original packaging with price tags attached.
Please note all merchandise that is 40% off or more, Gift Cards, customized merchandise, shapewear, bodysuits; swimwear (if the hygienic liner has been removed), earrings, and body jewelry are final sales. Final sale items are not eligible for returns or exchanges.
In order to ensure the above criteria have been met, all merchandise submitted for a return or exchange will be inspected. If a product does not meet the listed criteria, COLOMBIA JEANS FB reserves the right not to return or exchange the product.
In circumstances where you consider that a product is defective, you should promptly Contact Us with details of the product and the defect, and you will receive instructions from us. Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time whether you are entitled to a refund (which will be credited to your original method of payment) as a result of the alleged defect.
If you wish to exchange an item bought on the Store of COLOMBIA JEANS FB. To exchange a product, you must bring your merchandise into COLOMBIA JEANS FB Store with a proof of purchase (invoice) within 15 days of the Shipment Confirmation date. Exchanges cannot be processed without original receipts.
For all online purchases, refunds will be issued to the original payment method used. If the merchandise was returned in-store, the amount will be reimbursed on a gift card. For your convenience, we offer two return methods:
In-store. Bring the merchandise in its original condition with a proof of purchase (invoice). Exchanges cannot be processed without original receipts.
By mail: Follow these four easy steps.
- Fill out the form in order to get an RMA (return merchandise authorization).
- When your RMA is approved, you’ll get a confirmation number and a return tag to print by email.
- Package the product up in its original condition and don’t forget the proof of purchase (invoice).
If you need to exchange your item; please return it to us
and we will ship your item back to you. The return label will read as follows:
Attention: Shipping Department,
COLOMBIA JEANS FASHION BOUTIQUE
14 Queen Street West
If you have any questions please contact us by emailing us at [email protected] or by calling us at (647) 515 6774
Exchanges will be issued upon inspection of the item once we receive it. Please allow 2-3 days for processing exchange.